Never miss a call with Ring Groups

Key Benefits

  • Evens out call distribution to employees. This is particularly beneficial to sales and support teams that want to balance workloads.
  • Enables teams to handle more call volume.


  • Gives administrators lots of flexibility about the order in which extensions ring when a call comes in.
  • Supports remote work and work-from-home initiatives because ring groups can make employees more accessible.

Simultaneous Ring Pattern

When a call comes in, every extension in the group rings, the first person to pick up, answers the call. If nobody answers you can configure a custom time out setting that redirects the caller to another ring group, voicemail, IVR or even play a recording that justifies the wait and then try to call the ring group again.