Simultaneous Ring Pattern
When a call comes in, every extension in the group rings, the first person to pick up, answers the call. If nobody answers you can configure a custom time out setting that redirects the caller to another ring group, voicemail, IVR or even play a recording that justifies the wait and then try to call the ring group again.
Cyclic Ring Pattern
Ring groups that use this pattern have a different extension answer first each time. This means each employee will have an equal chance at being the first one to have their phone ring when a call comes in.
Cyclic Repetitive Ring Pattern
This pattern includes a constant order in which extension rings when a call comes in. The same extension will ring first for every call and if the call is not answered, the second person in the group’s phone will ring and so on.